General Questions

What is is the place for small businesses. We empower small business owners to succeed on their own terms by helping them stand out, connect with customers and grow their companies. Our solutions include offering small businesses a place within our popular directory (we have millions of unique visitors monthly), tools to showcase, promote and drive lead generation, as well as products to manage critical business needs.

Why should I register on

Registration is free and it’s the best way to take advantage of’s many features. It allows you to update your profile, view details about other companies, use additional tools to help gain better visibility online for your business, receive informative email newsletters and participate fully in our online community.

Why use

Publish Everywhere, On Every Device! partners with the most influential and popular search engines, maps, apps and local directories across the internet. With this direct connection to the publishers in our powerful network, you can instantly correct ALL your business listings wherever they appear. checked the information you provided with over 70 other places customers may look for you online.

Why is my company profile not ranking higher with major search engines?

While filling out your company profile completely will help in your online rankings, we have additional tools that are specific to helping you with search-engine rankings. Please remember that while it can typically take 24 hours to update our search results pages when new information is added to, search engines such as Google can take longer. These search engines regularly visit pages to index added and modified content, which is then reflected in Internet search results; it could be several days to weeks before a search engine revisits each page on the site. You may find additional benefit by adding Showcase pages to your profile; the titles of these pages are also searchable.


What small business marketing Products does offer?’s Products help you market your business, capture quality leads and get in front of more customers. Our affordable, automated and optimized tools will save you time and make marketing easy, at price points that will fit into your budget. Ads use the keywords and categories in your business pages to target local customers looking for your products or services. Listing Manager will automatically update your business listing information with more than 60 online directories. Priority Search will drive more clicks and calls to your website with a fully managed Search Engine Marketing (SEM) service.

 How do these errors damage my business?

Imagine that 1 out of 3 customers sees an error when they search for your business. Perhaps they found an old phone number, or they stop by when your business is closed because your listed hours were wrong. You would risk losing 30% of your business, right? Actually, the damage could be worse as these errors are compounded many times over, across the internet.

My business information is close enough. Why do these minor details matter?

The errors in this report may seem minor – a few sites have your business on Maple Street, say, instead of Maple St. Suite A. But these small inconsistencies can add up to a big problem. That’s because search engines don’t see Maple Street and Maple St. Suite A as close enough – they see them as two separate addresses for two different businesses

Why does it matter to your business to be represented in multiple online places?

Search Engines

This is how customers see your information when they use a desktop computer or smartphone to search for businesses like yours. If these major search engines can’t find your business, customers won’t be able to find you, either.

Mobile Apps

These smartphone apps are used by customers to find nearby businesses. Customers increasingly use their phones to look for local businesses and make purchasing decisions. It is essential for your correct listing to appear on all mobile apps.

Maps & GPS services

These sites place your business on map websites, smartphone apps and GPS devices. If your listing is not correct in mapping databases, customers literally will not be able to find you. Using an automated listing manager tool like’s is the only way to update your address with many GPS devices and car navigation systems.

Virtual Assistants

This section represents application programs that understand natural voice commands and complete tasks for the user. publishes your verified business info to these programs, so when someone asks for a local service provider, or what hours you’re open, they give accurate responses

Local Directories

There are more than 50 directories customers can use to search for local businesses. While some are more popular than others, consistency is key. Your listing needs to be correct everywhere it appears to maximize your business’ visibility.

Company profiles

What are company profiles? company profiles are pages filled with company information (such as business name, address and phone number) provided by public information sources or company representatives who have added detailed information about who they are and what they do. Pages with the claimed tag next to the company name have been filled out and verified for accuracy by the business owner.

Can I add my company to

Yes! accepts listings for businesses located in the United States. Adding your company is easy and free, and we have tools and coaches ready to help you promote and grow your business.

How do I add more information about my company to

If you have already claimed your company profile on, you can easily edit your business information. Sign in to and start at your Business Dashboard to make changes.

There’s incorrect information about my company. How can I fix it?

Click the Own This Business? button to claim your company profile. Claiming allows you to replace incorrect information or update the profile to include a company description, photos, videos and more. All changes are password protected.

We receive our information from third-party data merchants and public records. However, that aggregated data may be inconsistent and can include outdated information or errors that are compounded when data merchants distribute their listings to dozens of local directories. Check out our listing products that can help keep your information accurate and consistent across 70+ online directories.

There’s some information I’d rather not have online, what should I do?

You can update your profile to reflect what you want the world to know. After locating your company, click the Own This Business? button on your company’s profile. It walks you through the process to clean it up.

What if my business is no longer in operation or I wish not to be listed at all?

Not a problem. Just email us the URL of the page you’d like removed along with a brief explanation.

Account and Payment

I forgot my password.

You can reset your password by using the Forgot Your Password utility.

What is my member profile?

It’s the place you land when you sign into your account. From there you can navigate to your Business Dashboard to manage companies you’ve claimed or added, track recommendations you’ve written, update account settings, change email preferences and view products and payment information.

Do I have to pay in order to have a Profile?

No, you can register a free member and company profile. However, we have great options of products that will help publish your company information real-time across a large network of online publishing sites. Check them out here.

How do I update my email preferences?

Sign into your account and click on Contact Preferences on the left side of your member profile to make any necessary changes. Make sure to click the Save My Changes button at the bottom of the page to update.

Someone else at my company claimed my company account. How do I get access to it?

A company profile that has been edited or added to may only be edited by the User ID (email address) that initially edited it. If the person who edited the company profile is a former employee and you have access to the company email address that was used to register on, you can reset the password and then make any edits to the claimed company profile. The alternative is for us to remove the claim on the company profile, and you can register your email address and edit the company listing again. Email us if you need additional help.

What methods of payment can be used on

We accept MasterCard, Visa, Discover, American Express and Diner’s Club.

How do I update my method of payment?

You can update your payment information directly through your online profile. Sign into with your registered User ID and select your account on the top right. From the dropdown menu select ‘Payment Details’ to enter and save your new payment information.

Why did my credit card transaction fail?

  • Your transaction may have failed due to one of the following reasons:
  • Invalid address info: The address supplied does not match the billing address your credit card issuer has on file.
  • Invalid credit card/expiration info: The credit card account number or the credit card expiration date was entered incorrectly. Check the numbers again and re-enter.
  • Invalid card validation number (CVN): The CVN from the back of the card may be incorrect.
  • Insufficient funds available: Your request for payment exceeds your credit limit.

Where can I get a receipt for my Product purchase?

There is a receipt ready to print as soon as your purchase is complete, or you can access, view and print from the Purchase History tab of your member profile at any time.

Need to cancel a Product?

We don’t want to lose you—is there anything we could do to change your mind? Let us know. We’ll do our best to make it right. If not, while we’ll be sad to see you go, you can cancel your subscription by emailing us.

What happens when I cancel my subscription service with

When you cancel your paid Listing membership you lose the ability to control, optimize, and measure your listings. That makes your company information vulnerable to be changed by other third-party publishers, undoing the changes that you made with the help of your profile. Please get in touch with us and we are happy to help as best we can!

What is’s refund policy?

You are free to cancel your Product purchase at any time, but we do not refund for services already provided. If you cancel after your current billing cycle has started, you will continue to receive the service you’ve paid for but your Product will expire at the end of the billing cycle. Terms and billing cycles may vary by Product; please refer to our Terms and Conditions.

Privacy and Terms & Conditions

Where does get its company data?

The information comes from a collection of public records, such as trade records, business registrations and government registries (your secretary of state filings, for example). Otherwise, a company representative has made changes, and these profiles generally offer more detailed company information. Pages with the claimed tag next to the company name have been filled out and verified for accuracy by the business owner.

How often is directory information on updated?

Directory information is updated as it is made available from publishers of public records, or when business owners or representatives make changes or additions to their profiles.

Can the public see my member profile?

Your name, photo and companies you’ve claimed can be seen by the public. However, you can set your preferences so search engines do not index this page, and only users on’s site would be able to access this page.

I don’t want my address publicly displayed. Can I hide it?

Yes, you have the ability to hide your address.  While we and our network of publishers require a physical address as way to ensure that businesses are legitimate (a P.O. box will not suffice), we understand privacy is important and you may not want your address published on or our publisher network.  When editing your company profile, select the edit icon for your address and select ‘Hide from public view’.

Please keep in mind that if you are subscribed with one of our listing products that some directories in our network require a physical address in order to publish, and may no longer publish your information.

I asked you to remove my information, why do I still see it in Google search results?

We remove profiles within 48 hours of the request, but search engines take longer to update. What you see in the search results is cached information, but if you click on the link you should see that your profile has been removed.

What are’s Terms and Conditions?

View our Terms and Conditions.

What is’s privacy policy?

View our Privacy Policy.